This Refund Policy applies to Fluentsmith Pro, the paid plan for Fluentsmith (fluentsmith.com), operated by Nimbus Labs. Fluentsmith Pro costs USD 19 per month.
Who you bought from. Fluentsmith Pro is sold by Paddle, our authorized reseller and the merchant of record. Paddle took your payment, issued your invoice, and is the name you will normally see on your statement. That matters here, because a refund is money coming back from Paddle. You can ask either of us and the money reaches you the same way — see section 3.
1. Cancellation
You may cancel your Fluentsmith Pro subscription at any time on Billing & support. After you cancel, your subscription remains active until the end of the current billing period. You will continue to have Pro access until that paid period ends, unless the payment is fully refunded or charged back. Cancellation stops future renewals; it does not by itself create a refund for time already billed, except as described below.
2. Refunds
Our 14-day refund guarantee applies to the initial payment and each monthly renewal. If you request a refund within 14 days of the charge, we will honor that request. Request a refund of your latest monthly payment on Billing & support after verifying your purchase email. The confirmation also stops future renewals for that subscription. For another eligible payment, an earlier plan, or a payment requiring individual review, use Paddle payment support, or email us at support@fluentsmith.com and include the email address used for the purchase and, if available, the date or receipt of the charge. When a charge is fully refunded, the Pro access it paid for ends. A request is not confirmation that a refund has been approved. Paddle processes approved refunds to the original payment method; the time until the credit appears depends on your bank or payment provider.
Refund requests made more than 14 days after the charge are evaluated case by case and are not guaranteed.
This 14-day promise is ours, and it sits on top of whatever rights you already have. It does not replace or shorten Paddle’s own refund policy, nor any right you have under the consumer-protection law of your own country.
3. How to Request a Refund or Cancel
Start on Billing & support: enter your purchase email, open the secure link, and confirm cancellation or a refund on Fluentsmith. No Fluentsmith password or Paddle login is needed. A billing link alone does not cancel or refund anything. If you need another route, request help directly at Paddle payment support without emailing Fluentsmith. Alternatively, write to us at support@fluentsmith.com. Say whether you want a cancellation, a refund, or both, and we will arrange it with Paddle for you.
You can also go to Paddle directly: the receipt Paddle emailed you has a link to manage or cancel the subscription, and Paddle’s buyer support can be reached from that receipt or from Paddle payment support. Either route works; you do not need to do both. If you want to stop all future charges as well as recover a payment, request both cancellation and a refund and check that renewal has been stopped. Never send your password or full card number.
4. Contact
All refund and billing questions: support@fluentsmith.com.